Reception MOA/ Scheduling Coordinator

Reporting to the Program Supervisor or designate, the Reception MOA/Scheduling Coordinator supports the delivery of Primary Care programming for EOPCN’s centralized clinical services.  The Reception MOA/Scheduling Coordinator uses strong customer service skills and clerical processes as a member of the clinical support team, in the delivery of excellent quality care to meet the needs of the patient/client.  

KEY RESPONSIBILITIES & DUTIES

The position is also responsible for:  

• Answering incoming phone calls  

• Processing incoming/outgoing mail to the right department   

• Recording/checking in patients arriving for appointments   

• Maintaining ongoing tracking and appropriate documentation on referrals  

• Booking patient appointments  

• Sterilization of equipment   

• Maintaining incoming fax folders  

• Inventory and receiving for clinic equipment and supplies  

• Reviewing referral requests and following established pathways for referral processing.   

• Supporting clinicians in ensuring patients receive materials required for classes and    workshops  

• Communicates with specialists, primary care physicians and multidisciplinary team members on status of appointments.  

• Performing reception duties for patient appointments such as updating patient demographics in the electronic medical record  

• Answers phone calls and questions about how to access EOPCN programs and services.  

• Adheres to workplace health and safety policies and procedures.  

• Maintains privacy and confidentiality of patient demographics and health information according to legislation (Health Information Act) and EOPCN policies.   

• Attends clinical team meetings.  

• Provides regular updates to clinical leadership and health care providers on wait times, demand for in-person and evening appointments and appointment capacity.   

• Participates in quality improvement activities.   
• Participates in the orientation of new employees.   

QUALIFICATIONS:

Please note that all candidates for this position must have:  

• Graduate of an approved Medical Office Assistant program.  

• Basic medical terminology.   

• Telephone etiquette and customer service skills.   

• Strong communication skills both verbal and written.   

• Detail-oriented and quality-focused.   

• Proficiency in Microsoft Office and other computer applications.   

• Highly organized with the ability to prioritize.   

• Electronic Medical Record experience, with a preference for knowledge of Accuro.   

• A minimum of one-year scheduling/reception experience in a medical office setting is required.   

• CPR is an asset.   

• Customer Service Skills training is an asset.   

• Nonviolent Crisis Intervention Training is an asset.   

• Successful applicants will require a clear Police Information Check with Vulnerable Sector check.